Online Reservation Procedure and Policies
Our website lets you check accommodation options and room availability. On completing the reservation process, the reservation system will send you an online confirmation. A reservation is valid only once a reservation number has been issued.
Swimming Pool Policies
In the event that the swimming pool is not operational due to any reason, no compensation shall be provided. Guests are kindly requested to check the pool status prior to check-in.
Hotel Prices
Current room rates are available on our official booking website, booking.asiasparesort.com. Rates are per room per night and vary with room type, travel dates, length of stay and demand, so they may be higher during peak season, long weekends and festivals. Prices on third-party travel websites may differ from those on our website.
Rates are subject to change without prior notice until your booking is confirmed; the rate shown on your booking confirmation will be honoured. Applicable government taxes, including GST, are charged as per prevailing government rules. To claim GST input tax credit, please share your company’s GSTIN and registered address at the time of booking.
Payment
You will need to provide valid credit/debit card details to secure a room reservation. The resort may then use the card to collect a deposit, as advised at the time of booking, or as a guarantee for future payment in the case of a no-show, cancellation or change to the reservation.
Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. The resort retains official records of reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications or variations between this confirmation and our official records, the resort’s official records shall prevail. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited and will have legal consequences.
Early Departure
In case of early check-out, the resort will not make any refund and the guest will be charged for the full stay.
Currency
Reservations will be charged in the hotel’s local currency as shown on the website or given over the telephone at the time of booking. Any currency conversion is for guidance only. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
Pre-paid Reservations
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used towards any other/future reservation.
Overbooking
In the event that a guest cannot be accommodated due to the resort’s overbooking or an unforeseen circumstance, the resort will attempt to accommodate guests, at its expense and sole discretion, at a comparable property in the area for the night(s) for which the resort is unable to accommodate them.
Special Requests
The resort will strive to honour any request for specific room or bed types. However, until specific confirmation is issued, your request cannot be guaranteed.
Guest’s Obligations
You agree to the terms and conditions of purchase imposed by the resort. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate. You understand that any violation of the resort’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and the resort debiting your account for any costs it incurs as a result of such violation.
Force Majeure
The resort will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of the resort. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.
Governing Law
These reservation terms and conditions are governed by the laws of Himachal Pradesh and the courts of Himachal Pradesh only shall have exclusive jurisdiction in relation to any dispute in relation thereto.
As per government regulations, all travellers, including children, must carry valid ID proof for a smooth check-in. The resort has the right to refuse check-in if guests fail to provide ID, and the guest will be responsible for the room charges as stated in the cancellation policy.
Check-in and Check-out Time
Standard check-in time is 2:00 PM and standard check-out time is 11:00 AM. Guests are requested to inform the resort of their arrival time one day in advance for a smooth check-in.
Meal Plan
Buffet breakfast and dinner are available to guests at the restaurant. Buffet breakfast is served from 8:00 AM to 10:30 AM and dinner from 8:00 PM to 10:30 PM. Buffet meals are served only in the restaurant, as per the timings mentioned in the reservation, and not in the rooms. If a guest is unable to use their meal plan for any reason, the resort will not provide any compensation. However, guests can order room service at extra cost, as per the prevailing menu prices, without any discount.
If the buffet is not available, a table d’hôte menu will be served in the restaurant. Guests can choose from the options provided by the restaurant team.
Driver Accommodation and Meal
The resort does not provide in-house accommodation for the drivers. However, blankets and toilet facilities are available for them at the resort. The resort can help drivers find paid accommodation nearby. Drivers can choose to take meals at the resort staff cafeteria at subsidised rates. Guests are requested to kindly check with the reception for the timings in advance to avoid any confusion.
Consumption of Alcohol
As per the Himachal Pradesh excise policy, personal liquor can be consumed only in the allotted guest rooms. No public area, special venue, terrace or hall will be provided for consuming personal liquor.
Cancellation / Refund Policy
Cancellation and refund schedule| When | Refund |
|---|
| Cancellation more than 30 days before check-in | 100% Refund |
| Cancellation 21–30 days before check-in | 75% Refund |
| Cancellation 15–20 days before check-in | 50% Refund |
| Cancellation less than 15 days before check-in | No Refund |
For the cancellation policy on group bookings, please check with our reservations team.
Note: In case of any refund, a 3% cancellation charge will be applicable on the total amount deposited.